Hire Class Travel does not accept any responsibility in any way for missed flights for whatever reason i.e. traffic, accidents, vehicle breakdowns, severe weather conditions or any unforeseen circumstances.
We advise passengers to plan to arrive at the airport 3 hours prior to flight departure to allow for possible unexpected delays on route to or from any airport/holiday transfer. Hire Class Travel will not take responsibility for any passengers missing their flight if three hours check in time was not allowed.
You are free of course to arrange to get to the airport for a time of less than 3 hours prior to flight departure, however Hire Class Travel accepts no responsibility for any missed flight due to this.
All passengers are advised to have the correct travel insurance prior to booking.
No responsibilities for costs are to be refunded to any passengers who do not wait for their driver and take their own alternative transport/ arrangements.
Hire Class Travel does not accept any responsibility in any way if the passenger/luggage requirements exceed the capacity of the vehicle booked. If you are unsure about the capacity of the vehicle booked please contact Hire Class Travel.
For passenger safety Taxi Licensing regulations require all luggage to be securely fastened in the boot of the vehicle, please ensure to take this into account when choosing a vehicle and booking your journey.
Hire Class Travel reserves the right to refuse carriage of animals which were not agreed at the point of booking. All animals must be secured in a suitable transport box/crate. Hire Class Travel accepts no responsibility for costs incurred from a failure to abide by this.
The exact route of your journey is down to the driver’s discretion on the day of travel, alternate routes may be requested and will be assessed by the driver on a case by case basis.
Please ensure you give us your arrival times and day in to the UK and not your departing information when booking.
If your flight has any serious delays please inform us as soon as possible.
Hire Class Travel use their own transport wherever possible but do use third party companies where appropriate.
Bookings made for services on the following dates will be subject to an additional 50% surcharge on 24th 25th 26th and 31st December and on the 1st January also on all other UK bank holidays.
All passengers are responsible for any cost incurred to return a vehicle to working order (repairs or professional cleans) where the damage to the vehicle by passengers exceeds reasonable wear and tear.
Soiling charge £100, other damage charges may apply.
Waiting Time
On journeys collecting from an airport, Hire Class Travel will allow all passengers 1 hour maximum from the time the flight actually lands to meet with their driver. After this, waiting time is charged at £20 per hour. ( pro rata)
Hire Class Travel will honour requests for a deferred collection time, e.g. [X] minutes after flight landing. However, customers requesting this are not entitled to any additional waiting time beyond the requested period. No compensation will be offered if the passenger(s) is ready earlier than planned and has to wait until the scheduled collection time for the driver to arrive.
Hire Class Travel will assume you wish for a standard collection unless otherwise informed in writing in advance of the journey by email to Enquiries@hireclasstravel.co.uk
Waiting time for all other journeys will be charged at £20/hr pro rata, either from the scheduled collection time.
Cancellations/Amendments
Hire Class Travel will accept any cancellation as long as 72 hours notice is provided. There will be a 50% administration charge per journey for any cancellations after this time period. All cancellations must be made via an email to which you will receive confirmation email by us.
If you do not receive an email from Hire Class Travel confirming the cancellation, then we have not received it. In this case please call our out of hours number which is 07551002300.
Refunds will not be issued in the following circumstances:
– No refund is made if the passenger does not show up for pre-paid journeys.
– No refund is made for cancellation of a booking with less than 72 hours notice provided or afterwards.
– All other circumstances where a refund may be possible should be addressed directly with Hire Class Travel Via email
Any amendment to travel must be made more than 72 hours before your booking starts via email (enquiries@hireclasstarvel.co.uk) or by telephone (07551002300) which you will receive an email confirming the amendment. Amendments must not be made with your driver.
Re-Booking
If you need to rebook all bookings, must be made through the office either via the website, telephone or e-mail. this way confirmations are sent out by email.
Complaints
Any complaints regarding service should be raised in writing or by email, preferably by reply to your confirmation email. All complaints must be submitted within 30 days of the event.
Please note that some of our calls may be recorded for quality and training purposes.